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Frequently Asked Questions

IS THE RUG I SEE ON THE WEBSITE THE ONE I WILL RECEIVE?

Absolutely, we take individual photographs of each rug, ensuring that you'll receive the exact rug you've viewed online.

WHAT IF THE RUG I RECEIVE DOESN'T MEET MY EXPECTATIONS?

No worries at all. If the rug you receive doesn't meet your satisfaction, you have the option to return or exchange it within 30 days from the date of purchase.

WHAT IS THE ESTIMATED SHIPPING TIME FOR ORDERS?

The shipping duration can vary depending on your location and the shipping method chosen.

ARE THE COWHIDES GENUINE OR SYNTHETIC? WHAT TYPE OF BACKING DO THEY HAVE?

Our cowhides are exclusively authentic, made from 100% real cowhide, and they come with a natural suede backing. We do not offer faux cowhides in our collection.

IS IT POSSIBLE TO ORDER TWO IDENTICAL COWHIDES?

Cowhides are inherently unique, meaning each one is distinct. While we have only one of each cowhide, we're more than happy to assist you in locating cowhides that closely match your preference.

HOW DO BRAZILIAN AND EUROPEAN HIDES DIFFER FROM EACH OTHER?

Brazilian hides typically exhibit a slightly thicker texture and a shinier coat. In contrast, our European line is known for featuring highly desirable patterns and colors. Both categories offer excellent quality as we meticulously curate each product to provide you with the utmost satisfaction.

WHAT'S THE RECOMMENDED METHOD FOR CLEANING MY RUG?

Regular vacuuming is perfectly fine for maintaining your rug's cleanliness. In case of stains, spills, or pet incidents, we suggest using a damp washcloth with mild soap or our specially formulated Cowhide Cleaner. For more stubborn stains, steam cleaning can also be effective.